Terms & Conditions

Welcome to our website at www.decodiaries.com by visiting our website, registering, purchasing using services you confirm your acceptance of the terms and conditions of our website listed here.

You can access most of the pages of our website without registering, certain areas are open only to you, if you have registered with us.

In these Terms or anywhere in our website, references to ‘you’, ‘your’, ‘user’ ‘consumer’ ‘customer’ shall mean the end user accessing the website, and ‘we’, ‘us’, ‘our’, ‘Company’ ‘DecoDiaries’ ‘website’ shall mean decodiaries.com which is registered under  Nishi Arts & Crafts Pvt Ltd  a company incorporated under the Companies Act, 1956.

This document shall constitute an “electronic record” under the provisions of the Information Technology Act-2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act- 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.

PLEASE READ THE TERMS CAREFULLY BEFORE USING OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.

This website is owned and operated by Nishi Arts & Crafts Pvt. Ltd.

Registered Office located at 27, Sachivalaya Colony, Barkat Nagar, Jaipur 30201, Rajasthan, India. www.decodiaries.com is an e-commerce portal under the laws of India.

We offer you use of the website subject to acceptance of all the terms, conditions and notices contained in the Terms, along with all/any amendments made by DecoDiaries at its sole discretion and posted on the website, including by way of imposing any charge for access to or use of a service (defined below). By using this website/any facility/service provided through this website in any way; or merely browsing the website, you agree that you have read, understood and agreed to be bound by these terms and the privacy policy available at the homepage of https://www.decodiaries.com .

The Company shall not be required to notify you of any changes made to the Terms. The revised Terms shall be made available on the Website. Your use of the Website is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.decodiaries.com to view the most current Terms. You can determine when the Company last modified the Terms by referring to the “Last Updated” mentioned above. It shall be your responsibility to check the Terms periodically for changes. Your continued use of the Website will constitute your acceptance of such changes.

 Copyright and Trademark

 All rights including copyright, in this website are owned by or licensed to DecoDiaries/Nishi Arts & Crafts pvt ltd.

The website content is protected under copyright, patent and trademark laws and also under the intellectual property rights.

The website and its content, selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by DecoDiaries and is protected by copyright ,patent and trademark laws and various other intellectual property rights.

The trademarks, logos and service marks displayed on the Website (“Marks”) and  the design, structure, selection, coordination, expression, look and feel and arrangement of Content are the property of DecoDiaries or other third parties. You are not permitted to use any of these without the prior consent of DecoDiaries or the third party w.r.t who owns the right for the same.

DecoDiaries owns all intellectual property rights to the trademark “DecoDiaries” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You are not permitted to use any of these without the prior consent of DecoDiaries.

Services

DecoDiaries provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product, and the user will be entitled to pay for it.

 Usage Conduct

To access, use and transact on this Website you should have access to computer equipment’s and Internet connections.

DecoDiaries hereby grants you a non-exclusive, freely revocable non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:

You acknowledge that Decodiaries.com may contact you via email or other means for your order or changes or alterations to the order or for promotional purposes.

You may not modify or alter product catalogues or any other materials available on the Website.

You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.

Any software that is available on the Website is the property of DecoDiaries. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by DecoDiaries. 

Eligibility to Use

According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it’s your responsibility to make sure whether you are eligible or not for our services.

As a minor if you wish to use or transact on DecoDiaries, such use or transaction may be made by your legal guardian or parents who have registered as users of the https://www.descodiaries.com DecoDiaries will not be liable for under any circumstance if the user is under the age of 18 and reserves the right to terminate your usage right and refuse to provide you with access to the https://www.decodiaries.com if it is brought to our notice or if it is discovered that you are under the age of 18 years. Website services are not available to minors (under 18 years of age).

Persons barred under the laws of India are not permitted to use our services.

If you do not conform to the above qualification, you are not permitted to avail the Services.

The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.                                                                                                                                  

 Order and Delivery

 Orders

For ordering user first need to register using our easy registration policy only then he can order with us.

Summary of the order sent via mail, sms please check before dispatch to confirm the details and for better services. You can cancel the order or edit the order details if found to be incorrect.

In case we are yet to start operations and post sales services in your City, whenever we find it operationally possible, we may deliver the product at your doorstep (provided the transportation cost is borne by you at actuals). For such areas we will not be able to provide installation service and the products will not be covered under any warranty.

Please note the prices on our website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.

We deliver to certain pin codes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location, please enter your pin code in the box provided on every product details page.

Cancellation of Orders

DecoDiaries provides protected shopping experience by regularly monitoring the transactions. In the event of detecting any suspicious activity, we reserves right to cancel all past/pending/future orders without any liability. DecoDiaries also reserves right to refuse/cancel orders in situations like inaccurate product price on website/stock unavailability. We may also require additional verification/information before accepting any order. We will contact you if all/any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the paid amount will be reversed to your Account using which payment made. Any promotional voucher used/cashback offered for the cancelled orders may not be refunded. The discretions of DecoDiaries will be final and binding on the user.

The order may be considered cancelled in following cases:

Invalid/Incomplete address.

Customer fails to produce adequate documents during the payment details verification.

Misuse of another customer’s phone/email.

Customer uses invalid email and phone no.

Overuse of a voucher code.

Use of a special voucher not tagged to the email ID used.

Customer returns the wrong product.

Customer refuses to pay for an order.

Customer is involved in the snatch and run for any order.

Customer with a high product return rate.

Repeated request for monetary compensation for petty issues.

Account for such customers may be blocked by DecoDiaries.

DecoDiaries will make maximum of three attempts to deliver your order.(\\matter to discussion with logistics company)In case the customer is not reachable/does not accept delivery of products in these attempts DecoDiaries reserves right to cancel the order(s) at its sole discretion. Orders cancelled by you after dispatch of goods customer(s) would be liable to pay for all the expenses incurred or to be incurred on logistics until it reaches back to us. Customer to be accountable if any expenses incurred out of wrong address entered by customer.

An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to –

Bad weather, fire, earthquake, flood, natural calamities/disasters.

Flight delays.

Political disruptions.

Other unforeseen circumstances by our business partners.

In such cases, we will proactively inform the tentative delivery to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony and/or consequential losses caused due to delay in delivery. The customer can cancel the order at any moment before dispatch of goods from our warehouse. If it is a prepaid order, the customer will be refunded back the paid amount in the account from which the order made as soon as the order is successfully cancelled before dispatch. 

Your shipping address and pin code will be verified with the database of DecoDiaries before you proceed to pay for your purchase. DecoDiaries does not deliver items internationally. You can make purchases on the website from anywhere in the world but the shipping address must be within India, in an area serviceable by us.

In case you book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible.

 User obligations

1. We will do our utmost to ensure that accessibility of the site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice or without providing any reasons. We will attempt to limit the frequency and duration of any such suspension or restriction. Subject to compliance with the terms of use, decodiaries.com grants you a non-exclusive, limited privilege to access and use this website.

2. You agree to use the services, website and materials provided therein only for purposes that are permitted by: the terms; and any applicable law, regulation or generally accepted practices or guide in the relevant jurisdictions.

3. As a Registered User, this User Agreement shall be effective and binding upon your ‘acceptance’. ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and /or on the ‘continue button’ and/or or any affirmative action as provided on the registration page or using or accessing the Website through logging in by Your third party website user ID and password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the “ACCEPTANCE” and on the “continue” button or any other button and do not seek to obtain access to or otherwise use the Website.

4. You agree that in no event shall DecoDiaries be liable for any direct, indirect, Incidental, special or consequential damages arising out of or in any way connected with the use of the website or for the delay or inability to use the website, or for any information, products and services obtained through the website or otherwise arising out of the use of the website whether based on contract or strict liability or any other law or otherwise.

5. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that you will access the website in accordance with the terms. You agree not to access (or attempt to access) the website and materials/services by any means other than through the interface that is provided by decodiaries.com. You will not use any deep-link, robot, spider or other automatic device/ program/algorithm/methodology, or any similar/equivalent manual process to access/acquire/copy/monitor any portion of the website or content, or in any way reproduce/circumvent the navigational structure/presentation of the Website/ materials/any Content to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.

6. By accessing or using the website/services, you may be exposed to content from other users that you may consider offensive, indecent or otherwise objectionable. Decodiaries.com disclaims all liabilities arising in relation to such offensive content on the website. If website allows you to post and upload any material on the website, you hereby undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, you undertake not to:

7. Defame, abuse, harass, threaten or otherwise violate the legal rights of others;

8. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

9.Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;

10. Infringes or violates any party’s copyright, trademark, trade secret, patent or other proprietary right including, but not limited to, using third-party material which is the subject matter of copyright, without appropriate permission and using or distributing third-party information protected as a trade secret in violation of a duty of confidentiality.

11. You agree that you are responsible for your own communication.                                                                   

12. Upload/distribute files that contain viruses/corrupted files or any other similar software or programs that may damage the operation of the website or another’s computer.

13. Engage in any activity that interferes with or disrupts access to the website or the services (or the servers and networks which are connected to the website);

14.Attempt to gain unauthorized access to any portion or feature of the website, any other systems or networks connected to the website, to any decodiaries.com server, or to any of the services offered on or through the website, by any illegitimate means (including such as hacking and password mining);

15. If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password.                                    

16.You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your information, in any media or medium now known or developed, produced, invented or used in future, with respect to Your information. 

17. You do not have the right to disseminate or transmit against law, or contractual or fiduciary relationships or Contains personally identifiable information belonging to minors.

18. Probe, scan or test the vulnerability of the website/any network connected to neither website, nor breach the security or authentication measures on the website or any network connected to the website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the website/any other customer of decodiaries.com, including any decodiaries.com account not owned by you, to its source, or exploit the website/service/information made available/offered by/ through website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information.                                                           

19. Disrupt or interfere with the security of others, or cause harm to the website, systems resources, accounts, passwords, servers or networks connected to or accessible through the websites or any affiliated or linked sites;         

20. Collect or store data about other users.

21. Use any device or software to interfere or attempt to interfere with the proper working of the website or any transaction being conducted on the website or with any other person’s use of the website.

22. You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by DecoDiaries.

23. In using the website you agree that you will not omit, delete, forge or misrepresent information. Impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity.

24. Use the website/any material/content for any purpose that is unlawful or prohibited by the terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of decodiaries.com or other third parties;

25. Conduct or forward surveys, contests, pyramid schemes or chain letters.

26. Download any file posted by another user of a service that you know, or reasonably should know, cannot be legally distributed in such manner;

27.Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

28. Violate any code of conduct or other guide, which may be applicable to the service.

29. Violate any applicable laws or regulations for the time being in force within/ outside India.

30. Violate the terms including but not limited to any applicable additional terms.

31. Reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

32. You agree that you are solely responsible to decodiaries.com and to any third party for any breach of your obligations under the terms and for the consequences (including any loss or damage which decodiaries.com or its affiliates or its vendors may suffer) for any such breach. 

Payment 

The information provided by you, will not be utilized/shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit / debit card details. We clearly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

DecoDiaries shall be under no liability whatsoever in respect of any loss/damage arising directly or indirectly out of the fake authorization for any transaction for any reason whatsoever.

While availing any of the payment method/s offered at DecoDiaries, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

Lack of authorization for any transaction/s, and/or

Exceeding the preset limit mutually agreed by you and between your “bank/s”, and/or

Any payment issues arising out of the transaction, and/or

Decline of transaction for any other reason/s.

All payments made against the purchases/services on decodiaries.com by you shall be compulsorily in Indian rupees. https://www.decodiaries.com does not accept any other form of currency with respect to the purchases made on decodiaries.com.

You accept that upon ordering furniture online from the website you are deemed to have placed an order with DecoDiaries for purchase of the specified furniture. The website Secure Server Software (SSL) (\\to confirm if we can write this)technology will encrypt all registered data, including your name, address, credit/charge/debit card (“Card”) details and telephone numbers and ensure 100% safety in the online transactions you make on the website.

During the process of purchase on the website, you will be appropriately guided through various stages from choosing your furniture to confirmation of your payment and furniture item.

DecoDiaries reserves the right to refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion. We shall not be liable to you or any third party by reason of it withdrawing any furniture from the website whether or not that furniture has been sold.

Credit Card Details

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment.

Platform may from time to time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Limitation of Liability

you agree to indemnify, defend and hold harmless to DecoDiaries from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. Even if we has been informed in advance of the possibility of such damages.

The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:

The use or inability of use of services.

Unauthorized access to the user’s data.

Any matter is related to the services.

The Company shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.

You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.

In no event shall DecoDiaries its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, our entire liability to you under this Terms of Offer for Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

PRICING INFORMATION

The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.

DecoDiaries strives to cause to provide you the best prices possible on Products You buy via the Website. However, we does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

The company strives to provide you the best available price for our products and services. The pricing information shall be disclosed to you at the time of your purchase. Please note all prices are in Indian Rupees, the Company has the right to change them at any time for any reason.

The prices advertised on this site are for online orders. Prices and the availability of Items are subject to change without notice.

Prices, products and Services may change at DecoDiaries sole discretion without notice.

 Pricing/typographical error

If DecoDiaries comes across any difference in pricing resulting from typographic errors with regards to pricing or product information, we shall call you for instructions or shall have the right to rectify the same or cancel the order(s) and refund your money, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will remain same through which the payment was received by us.

In case of mispricing

Despite our best efforts, there might be chance of a small number of the items in our catalogue are mispriced. Though we verify prices as part of our dispatch procedures, still:

If an article’s correct price is lower than our stated price, we charge the lower amount and send you the item and you can buy anything of remaining amount/take refund of remaining amount.

If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. In such case you need to re-order the product.

Privacy Policy

DecoDiaries respects your privacy and takes privacy protection seriously. Please read the below document carefully to understand our privacy policy.

By visiting this website and / or by providing your information, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use/access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

User/ customer information DecoDiaries collect:

Contact details such as customer name, email address, Decodiaries account password, phone number and shipping address

Transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by decodiaries.com but is held by our Payment Gateway partner (PayU money).

The website collects information related to user / customer’s previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc. Information from optional online surveys on our or third party sites (posted by decodiaries.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.

The website collects personally identifiable information about user / customer only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. DecoDiaries is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.  

Cookies: Cookies is a piece of data stored by a website within a browser which enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.

Third party sign in information shared on our website such as Facebook, Google sign in information.

Email communication by any user or customer directly with us such as product enquiry, order and transaction related information, disputes or complaints etc.

Note: User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.

How does decodiaries.com utilize user / customer information?

 DecoDiaries only collect user / customer information as required to conduct their business and to enable them to provide the best services to their users / customers. User / customer information (as defined above) will be used as described below:

User and customer information will be sharable with DecoDiaries subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. DecoDiaries will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

DecoDiaries use some of the user and customer information defined above to understand customer behavior and thus offer better and more relevant experiences to you. They use certain information in an aggregated form across users to compile statistical and demographical profiles for their business and marketing activities.

DecoDiaries use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. They will provide you the option to opt-out of such services.

DecoDiaries use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.

DecoDiaries will need to use user / customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of their services; prevent violation of the rights of third parties, other users or the general public.

Contact us:

Any queries regarding this statement should be directed to the following address: info@decodiaries.com

Changes in Privacy Policy:

DecoDiaries reserves right to change/ update this policy at any time. Such changes shall be effective immediately upon posting to the website. We encourage you to visit this page periodically to review any changes. Also this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact

Grievance Officer:

Any complaints or concerns with respect to the website or our services should be directed to:

Name: Neha Rathore
Email: info@decodiaries.com

Returns and Refunds  

Can I cancel my order?

You can cancel an order before dispatch. We will refund the full amount back to you. However, we also accept returns post delivery within 72 hours of delivery for the following reasons: Damage/Dead on Arrival, Manufacturing defect/Expired Product and In-correct product.

You can find more details under this section:

How do I cancel my order?

Cancellation prior to dispatch – You can cancel your order for any product (except custom made product ) at any time prior to its dispatch by logging in to your account and selecting the ‘Request cancellation’ option. For cancellations made before a dispatch, any payment paid will be refunded as per our refunds policy. A dispatch is defined as completing the packaging of your order and ready to handover to logistics partner delivery purposes.

Cancellation after dispatch or at the time of delivery – In case you’re unhappy with a product or changes your mind, you can return the same while in transit  or at the time of delivery just paying all the logistics expenses incurred or to be incurred while product reaches back to our warehouses.

Cancellation after delivery – Products once delivered can be returned within 72 hours of delivery only, if you have received a Damage/Dead on Arrival, Manufacturing defect/Expired Product and In-correct product. This decision lies with the team although we still care for our valuable customer and have really easy/feasible warranty policy subject to our warranty serviceable areas. Refer our warranty policy to know more.

When will I get the refund?

If you are eligible for a refund, the same shall be given to you as per the following guidelines -:

The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Decodiaries.com.

The refund amount for the order paid vide cash/card on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account via NEFT.

A promo code once used shall not be re-activated in case of cancellation of order, either by customer or DecoDiaries.

If the received product is having any defect and informed us within 72 hours we may arrange for a repair at your location if it is in our service area or we will initiate return and arrange for a replacement with same product and if it cannot be repaired nor replaced we will initiate the refund. Subject to our discretion.

Once your refund claim is Accepted, Refunds will be processed within 72 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.

Processing of return requests, refund requests or any others mentioned here will be processed under the time limits as mentioned however the same depends upon other factors such as act of god, public holidays, political disruptions etc.

 User expected to take care of the following things to process returns & refunds:

For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.

For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.

For other furniture where our installation applicable, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found either it will be repaired on the spot or to be documented on the Installation Job Card for processing return.

Custom made orders are non-refundable. If in case any damages occur while shipment of the product, we will get it repaired.

Monogrammed/ Personalized items are considered custom order items and are not cancelable, non-returnable and non-refundable.

The time frame starts from date the product was delivered as per the confirmation received from our logistics partners.

Once return request accepted it will take 3to5 days to process.

DecoDiaries will pick up product that you wish to return from your doorstep. Order will be picked up only from the location it is delivered. However locations where we do not have reverse pick up facility, we may request you to self-ship the product.

 Warranty

For all our furniture products, we provide one year warranty against manufacturing defect to the original buyer at the original delivery address that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period of one year from date of purchase only if it’s within our warranty valid areas. Please check if your location comes under our warranty valid locations by entering your pin code on product details page. If within the warranty period and applicable location, please provide the proof of purchase to our authorized service personnel whenever demanded to avail warranty benefits.

During warranty, products must be made available at the delivery location only, to enjoy warranty services. Warranty is subject to normal use under normal conditions. Any breakage, upholstery peel off, stickers peel off, stain, scratches and mishandling of product, damage resulting from improper handling after merchandise is received or from exposure to environment/weather or extreme atmospheric conditions would not be covered under warranty.

The warranty naturally does not cover wear and tear, breakables such as glass, ceramic items, bulbs etc.

Warranty covers only the wood part of the product.

During warranty our authorized service personnel will inspect the product or will repair/replace the product at his sole discretion.

The repair or replacement of defective goods constitutes our entire obligation.

Customers are advised to check availability of warranty on products separately.

If we are unable to resolve the problem, we will give you alternate resolution decided by us. The length of the warranty for the repaired or replaced product is equal to the remaining length of the warranty of the product originally purchased. There are no other warranties, expressed or implied, including any warranty or merchantability for a particular purpose. Kindly contact us at +91 9243 033 033 or write us at for service assistance.

Home décor items are not covered under any warranty.

If your delivery address is not in our warranty service area no warranty will be applicable.

Governing Law

These Supply Terms and the relationship between you and DecoDiaries shall be governed in accordance with the laws of India without reference to conflict of laws principles.

All claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer for Sale or any transactions entered into on or through the Website or the relationship between you and DecoDiaries shall be subject to the exclusive jurisdiction of the courts at jaipur Court, Rajasthan. And you hereby accede to and accept the jurisdiction of such courts. 

Your account user account, password, security and registration obligation

If you use https://www.decodiaries.com, you shall be responsible for maintaining the confidentiality of your user id and password and you shall be responsible for all activities that occur under your user id and password. You agree that if you provide any information that is untrue, inaccurate, not correct or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not correct or incomplete, or not in accordance with the this terms of use, we have the right to indefinitely suspend or terminate or block access of your membership with https://www.decodiaries.com and refuse to provide you with access to the website.

DecoDiaries may make the services available to you only if you have provided us certain required user information and/or created an account (“hereafter referred as account”) through https://www.decodiaries.com. The user ID and password or other log-in ID and password (collectively, referred as “account information”) shall keep confidential by you to avoid any misuse by third party on the said website. The services may also be subject to procedures for use of the website, terms of offer for sale, uploaded guide, rules, additional terms of service, or other disclaimer & notices, if any (“hereafter referred as additional terms”). If there is any conflict between the terms of use and the additional terms, the additional terms shall take precedence in relation to that service. However we reserve the final decision. You agree to immediately notify us of any unauthorized use of your account Information or any other breach of security and ensure that you exit from your account at the end of each session. DecoDiaries cannot and will not be liable for any loss or damage arising from your failure to comply with these conditions.

You may be held liable for losses incurred by us or any other user or visitor to the website due to authorized or unauthorized use of your account as a result of your failure in keeping your account Information secure and confidential.

You will ensure that the account Information provided by you in the website registration form is complete, accurate and up-to-date. Use of another user’s account information for availing the services is prohibited.

If you provide any information which is not true, inaccurate, not correct or incomplete (or becomes not true, inaccurate, not current or incomplete), we have reasonable grounds to suspect that such information is not true, inaccurate, not correct or incomplete, we have right to suspend/terminate your account and refuse any/and all current or future use of the website or any portion thereof.

You acknowledge that we may contact you via email or other means for your order or changes or alterations to the order or for promotional purposes.

Intellectual Property Rights

You may use information on DecoDiaries products and services purposely made available by DecoDiaries for downloading from the site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the sites (collectively, “content”). Such content will become the property of DecoDiaries and you grant us the worldwide, perpetual and transferable rights in such content. We shall be entitled to, consistent with our privacy policy, use the content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include content you provide. You agree that any content you post may be used by us, consistent with our privacy policy and rules of conduct on site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Third party information such as product catalogs, a list of dealers, news and reports, advertising videos and images are made available for informational purpose only. The website does not provide any guarantee with respect to the third party content. The Company shall not be liable for any damage or loss caused to you through the content.

The website content is protected under copyright, patent and trademark laws and also under the intellectual property rights.

The website and its content, selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by DecoDiaries and is protected by copyright ,patent and trademark laws and various other intellectual property rights.

The trademarks, logos and service marks displayed on the Website (“Marks”) and  the design, structure, selection, coordination, expression, look and feel and arrangement of Content are the property of DecoDiaries or other third parties. You are not permitted to use any of these without the prior consent of DecoDiaries or the third party w.r.t who owns the right for the same.

DecoDiaries owns all intellectual property rights to the trademark “decodiaries” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You are not permitted to use any of these without the prior consent of DecoDiaries.

Exactness Not Guaranteed

DecoDiaries hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products/services/ information/other material purchased/obtained by you through website may not meet your expectations.

Alterations to certain aspects of your order such as the merchandise brand, size, color etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc.

Product description

DecoDiaries tries to be as accurate as possible. However we does not warrant that product description or other content or such other information of this site is 100% accurate, complete, reliable, current, or error-free. Product dimensions are for indicative purposes only and are subject to a tolerance of +/- 3cm. For handcrafted Furniture items, marginal variances in color, texture, wood grains and knots are all part of the charm of the product and thus deemed acceptable. The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print.

Newsletters and Communications

You hereby agree to receive messages and newsletters from DecoDiaries by SMS and e-mails on your mobile number/email id given for any purpose. You can unsubscribe / opt-out from receiving communications and newsletters from DecoDiaries at any time by following the procedure set forth in the Website.

Termination of Terms

 The term will continue to apply until terminated by you or DecoDiaries. Further, you may terminate the agreement by:

Not accessing the website

Closing your account on our website

DecoDiaries at its sole and absolute discretion may terminate the terms of use with or without cause at any time if:

Terms, conditions or any policy of the Company, applicable to you is violated.

The provision of the services to you becomes unlawful.

The provision of the services to you is no longer commercially viable.

The Company chooses to discontinue the access to the website, in general or specifically, for you.

The Company shall not be liable to any third party for such termination.

If you or DecoDiaries terminates your use of the website/any service, we may delete any content or other materials relating to your use of the service and we will have no liability to you or any third party for doing so.

You shall be liable to pay for any service or product that you have already ordered till the time of termination by either party whatsoever.

Violation of the Terms of Use

Without limiting other resolutions, we may limit your activity, immediately remove your information, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the decodiaries.com website in the event, but not limited to:

If you breach the terms of use or privacy policy or other rules and policies, if any;

If DecoDiaries is unable to verify or authenticate any information you provide; or

If it is believed that your actions may cause legal liability for you, other users or decodiaries.com. We may at any time at its sole discretion reinstate suspended users. A user that has been suspended or blocked may not register or attempt to register with us or use our website in any manner whatsoever until such time that such user is reinstated by DecoDiaries.

Notwithstanding the foregoing, if you breach the terms of use or privacy policy or other ruler and policies, we reserves the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

You agree to indemnify and hold harmless to DecoDiaries, its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Company that emerged of infringement, non-performance of any warranty or obligation performed by you.

Further, you agree to hold the Company harmless against any claims made by any third party due to your use of the website that caused damaged to a third party. The Company will also be entitled to redeem from you and you agree to pay any cost and fees of such action.

General Provisions

Notice: All notices from the Company will be served either by general notification on the website or via an email to the designated account.

Assignment: Rights of the Company, under the terms of use, are freely transferable to any third party without the requirement to ask for your consent.

Severability: Provision of the terms, or any portion because of that, found unenforceable by a competent jurisdiction, shall not affect other portion of the terms.

Waiver: Failure to enforce or exercise any provision of the terms by the Company, shall not constitute a waiver of such provision.

Feedback and Information: The Company is free to use the feedback provided by you to the website. You warrant that:

Your feedback does not contain any confidential information of you.

DecoDiaries is not committed under any liabilities of confidentiality.

Under any circumstances, you are not entitled to any compensation for the feedback.

Report Abuse 

As per terms, users can be held legally liable for any content or material posted on the website, and legally accountable if the content or material is defamatory, offensive or protected by copyright and trademark. In case you come across any abuse or violation of the terms, please report to care@decodiaries.com

Disclaimer

It is the customer’s responsibility to login earlier if they want to avail better products or offers because DecoDiaries sales are “first come, first served”. The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed.

In the event of any conflict between these T&C and the terms and conditions pertaining to any contest, such terms and conditions shall prevail. The terms and conditions for such contest shall be separately available on the Site.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

The product specifications (weight, size, color, etc.) mentioned with the product photos are only approximate. There may be a little bit variation in the pictures and the respective products.

While DecoDiaries makes every effort to ensure content accuracy on its website, visitors are to be advised that delays between cost updates and website changes, stock availability and other technical and managerial issues may cause information to be temporarily inaccurate on our website. In such cases DecoDiaries assumes no responsibility for inconvenience caused.

In certain places, the DecoDiaries website may contain links to external or third party websites. DecoDiaries assumed no responsibility with regards the content displayed on such sites, their policies or their products and services. Any damages or disputes arising with such third party websites shall bear no link to DecoDiaries whatsoever. 

Extra Note

All notices from DecoDiaries will be served by general notification on the Website. Any notice to be provided to DecoDiaries pursuant to the Terms should be sent to care@decodiaries.com

If a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, the same shall not affect the provisions of any other portion of the Terms. In any event, such provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision.

Any failure by DecoDiaries to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver of that provision or right.

Any feedback you provide to DecoDiaries shall be deemed to be non-confidential and we shall not be under any obligation of confidentiality, express or implied and you are not entitled to any compensation or reimbursement for the feedback under any circumstances. DecoDiaries shall be free to use such information on an unrestricted basis.